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Website Design Terms
When you work with us you're bound by these terms and conditions, just as we are to you.
For the purposes of this agreement, 'Swift Creations' refers to 'Swift Web Creations limited', a registered UK company, Company No. 07438857.
Agreement to terms and conditions
This Agreement takes effect on the date on which the client first uses or tests services provided by Swift Creations or when the client pays for their services, whichever is the earliest. From time to time, it will be necessary to update the terms and conditions and the client agrees to be bound by the new terms and conditions by their continued use of our services.
Domain names registered by Swift Creations will be owned by Swift creations until all website design fees have been paid for in full. Domain names are usually registered for a period of 1 year. After 1 year .co.uk domains are renewable at £15 a year and all other domains e.g .com. org, .org.uk etc will be renewable at £25 a year. The customer will be sent a reminder before the domain name expires with full details on how to renew their domain name.
All websites created by Swift Creations are hosted by Swift Creations. The standard hosting fee is £80 a year paid quarterly. Swift Creations reserve the right to suspend any website where the web hosting has expired and the customer has not paid the renewal fee. Swift Creations reserve the right to charge a £50 fee to re-activate any website taken offline due to non payment of hosting fees. Web hosting accounts not renewed after being suspended for 90 days will be permanently closed and all website files deleted. Web hosting fees will be payable approximately 14 days before the hosting expiry date.
All quotations issued by Swift Creations are valid for a period of 30 days after which Swift Creations reserves the right to re-quote.
Payments For Website Design Services
Swift creations accepts payments by BACS or debit / credit and payment for all services is in advance. All fees are unrefundable.
Website Content Ownership
The customer will own the copyright to the contents such as text copy, photos, graphics and logo after the website has been paid for in full. Our editing suite is a hosted platform meaning this is not transferable. Swift Creations will not supply backed up copied of websites when an account is overdue or servicec has been suspended.
Swift creations can design a logo for the customer for use on their website. Upon project completion the customer can request a digital copy of the logo for offline use - for example the customer may want to use the logo on their letterheads, business cards, brochures etc. Digital high resolution copies for printing are available for additional charge upon request.
Swift Creations will provide the client with an estimated project completion date (live on the internet) if requested. We will endeavour to meet any given completion date but we do not guarantee and are not bound in any way to complete the project by this date. Swift Creations will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet estimated project completion dates.
Money Back and refunds
For the avoidance of doubt Swift Creations offers a 100% satisfaction guarantee, and not a money back guarantee. This means we will work with clients until they are happy and any requests for refunds at its discretion. Swift Creations will not agree a refund simply because the client changes their mind about having a website or if the client cannot proceed for personal reasons. Swift Creations will also will not consider a refund for issues relating to timescales as timeframes are estimated, or if the clients requests any revisions to any designs including to the websites and or logo.
Swift Creations expressly reserves the right to terminate or suspend the customer's account without prior notice should the customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should Swift Creations deem such action necessary to protect Swift Creations and in such circumstances Swift Creations will confirm such termination or suspension by subsequent notice. Swift Creations also reserves the right to terminate any account or withdraw web or email services where the relationship between Swift Creations and the customer has broken down. In such an event Swift Creations may issue a refund for any services paid for in advance but not used.
Exclusion of liability
To the maximum extent permitted by law Swift Creations excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor's or user's access to, or use of our website, any material within our website, our services, whether based in contract, tort or whether negligent or otherwise, even if Swift Creations has been advised of the possibility of such damage.
Any customer who wishes to make a complaint concerning any of the services provided by Swift Creations should initially raise the matter with a member of staff with whom they normally deal or alternatively contact Swift Creations with full details of the complaint by e-mail to firstname.lastname@example.org or in writing to Swift Creations, Suite 10 Derby Business Centres, 270 Osmaston Road, Derby, DE23 8LD. The complaint will then be passed to the relevant person at Swift Creations.