0800 024 6169
Call our friendly UK team (Mon-Fri, 9am-5.30pm)
Website Design Terms
When you work with us you're bound by these terms and conditions
For the purposes of this agreement, 'SwiftCreations' refers to 'Swift Web Creations limited', a registered UK company, Company No. 07438857.
Agreement to terms and conditions
This Agreement takes effect on the date on which the client first uses or tests services provided by SwiftCreations or when the client pays for their services, whichever is the earliest. From time to time, it will be necessary to update the terms and conditions and the client agrees to be bound by the new terms and conditions by their continued use of our services.
Domain names registered by SwiftCreations will be owned by SwiftCreations until all website design fees have been paid for in full. Domain names are usually registered for a period of 1 year. After 1 year .co.uk domains are renewable at £15 a year and all other domains e.g .com. org, .org.uk etc will be renewable at £25 a year. The customer will be sent a reminder 7 days before the domain name expires with full details on how to renew their domain name.
SwiftCreations can provide a web hosting service. The standard hosting fee is £80 a year after any free initial period. The hosting fee covers both your website and email service. SwiftCreations reserve the right to suspend any website and email accounts where the web hosting has expired and the customer has not paid the renewal fee. SwiftCreations reserve the right to charge a £50 fee to re-activate any website taken offline due to non payment of hosting fees. Web hosting accounts not renewed after being suspended for 90 days will be permanently closed and all website files deleted. Web hosting fees will be payable approximately 14 days before the hosting expiry date.
All quotations issued by SwiftCreations are valid for a period of 30 days after which SwiftCreations reserves the right to re-quote.
Payments For Website Design Services
SwiftCreations accepts payments by BACS or debit / credit and payment for all services is in advance. All fees are unrefundable.
Website Content Ownership
The customer will own the copyright to the contents such as text copy, photos, graphics and logo after the website has been paid for in full.
SwiftCreations can design a logo for the customer for use on their website. Upon project completion the customer can request a digital copy of the logo for offline use - for example the customer may want to use the logo on their letterheads, business cards, brochures etc. Digital high resolution copies for printing are available for additional charge upon request.
SwiftCreations will provide the client with an estimated project completion date (live on the internet) if requested. We will endeavour to meet any given completion date but we do not guarantee and are not bound in any way to complete the project by this date. SwiftCreations will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet estimated project completion dates.
Money Back and refunds
SwiftCreations offers a 100% satisfaction guarantee. This means you can cancel your order if you are not happy with our intial designs. To cancel your order simply request to speak to your project manager who will be happy to assist you. The money back gurantee applys to the draft page only. We do not offer refunds if you simply decide not to start the website or if we have registered domains or provided any service in advance. All refunds are also soley at our discretion.
SwiftCreations expressly reserves the right to terminate or suspend the customer's account without prior notice should the customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should SwiftCreations deem such action necessary to protect SwiftCreations and in such circumstances SwiftCreations will confirm such termination or suspension by subsequent notice. SwiftCreations also reserves the right to terminate any account or withdraw web or email services where the relationship between SwiftCreations and the customer has broken down. In such an event SwiftCreations may issue a refund for any services paid for in advance but not used.
Exclusion of liability
To the maximum extent permitted by law SwiftCreations excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor's or user's access to, or use of our website, any material within our website, our services, whether based in contract, tort or whether negligent or otherwise, even if SwiftCreations has been advised of the possibility of such damage.
Any customer who wishes to make a complaint concerning any of the services provided by SwiftCreations should initially raise the matter with a member of staff with whom they normally deal or alternatively contact SwiftCreations with full details of the complaint by e-mail to firstname.lastname@example.org or in writing to Swift Creations, Laurie House, Colyear Street, Derby, DE1 1LA. The complaint will then be passed to the relevant person at Swift Creations.
Website Design Terms