Website Design Terms
When you work with us you're bound by these T's & C's
Website Design Terms
For the purposes of this agreement, ‘SwiftCreations’ refers to ‘Swift Web Creations Ltd’, a registered UK company, Company No. 07438857.
Agreement to terms and conditions
This Agreement takes effect on the date on which the client first uses or tests services provided by SwiftCreations or when the client pays for their services, whichever is the earliest. From time to time, it will be necessary to update the terms and conditions and the client agrees to be bound by the new terms and conditions by their continued use of our services.
Domain names registered by SwiftCreations will be owned by SwiftCreations until all website design fees have been paid for in full. Domain names are usually registered for a period of 1 year. After 1 year .co.uk domains are renewable at £15 a year and all other domains e.g .com. org, .org.uk etc will be renewable at £25 a year. The customer will be sent a reminder 7-14 days before the domain name expires with full details on how to renew their domain name.
SwiftCreations provides a fully hosted service meaning all websites will be hosted by us. The standard hosting fee is £10.00 per month, paid annually or monthly, whichever the client prefers. The hosting fee covers both your website and email service. SwiftCreations reserve the right to suspend any website and email accounts where the web hosting has expired and the customer has not paid the renewal fee. SwiftCreations reserve the right to charge a £50 fee to re-activate any website taken offline due to non payment of hosting fees. Web hosting accounts not renewed after being suspended for 90 days will be permanently closed and all website files deleted. Web hosting fees will be payable approximately 14 days before the hosting expiry date.
When signing up to any website package, the client agrees to use the service for a minimum period of 12 months. If the clients wishes to close their account before the 12 months, they will be required to pay the remainder of the contract period.
All quotations issued by Swift Creations are valid for a period of 30 days after which Swift Creations reserves the right to re-quote.
Swift Creations accepts payments by BACS or debit / credit and payment for all services is in advance. All fees are unrefundable.
Website Content Ownership
The customer will own the copyright to the contents such as text copy, photos, graphics and logo after the website has been paid for in full. The actual code on the website functions on our servers are not transferable.
Swift Creations can design a logo for the customer for use on their website. Upon project completion the customer can request a digital copy of the logo for offline use – for example the customer may want to use the logo on their letterheads, business cards, brochures etc. Digital high resolution copies for printing are available for additional charge upon request.
Swift Creations will provide the client with an estimated project completion date (live on the internet) if requested. We will endeavour to meet any given completion date but we do not guarantee and are not bound in any way to complete the project by this date. Swift Creations will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet estimated project completion dates.
Money Back and refunds
Swift Creations offers a 100% satisfaction guarantee. This means you can cancel your order if you are not happy with our intial designs. To cancel your order simply request to speak to your project manager who will be happy to assist you. The money back gurantee applys to the draft page only. We do not offer refunds after the designer starts working past the initial draft stage or if you simply decide not to start the website or if we have registered domains or if we have provided any service in advance. All refunds are also soley at our discretion.
Swift Creations expressly reserves the right to terminate or suspend the customer’s account without prior notice should the customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should Swift Creations deem such action necessary to protect Swift Creations and in such circumstances Swift Creations will confirm such termination or suspension by subsequent notice. Swift Creations also reserves the right to terminate any account or withdraw web or email services where the relationship between Swift Creations and the customer has broken down. In such an event Swift Creations may issue a refund for any services paid for in advance but not used.
Exclusion of liability
To the maximum extent permitted by law Swift Creations excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of our website, any material within our website, our services, whether based in contract, tort or whether negligent or otherwise, even if Swift Creations has been advised of the possibility of such damage.
Any customer who wishes to make a complaint concerning any of the services provided by Swift Creations should initially raise the matter with a member of staff with whom they normally deal or alternatively contact Swift Creations with full details of the complaint by e-mail to firstname.lastname@example.org or in writing to Swift Creations, Laurie House, Colyear Street, Derby, DE1 1LA. The complaint will then be passed to the relevant person within our company.